Terms & Conditions

Please find below the terms and conditions that apply when booking your holiday, course or trip with Gana Borneo Tours Sdn Bhd :

MAKING A BOOKING
The fullest possible information is required in order to handle your reservation efficiently.
Please advise exact:

 

• Arrival / Departure dates and flight details.
• Names in full with gender (Mr / Mrs / Miss Etc) and age.
• Rooming list with number / type of rooms and meals required.
• Please book as early as possible to avoid disappointment.

PAYMENT OPTIONS
All payments are charged in Malaysian Ringgit ( MYR/RM )
To pay for your reservations, we offer the following payment options:

Direct Bank~In or Wire Transfer | Malaysian Ringgit Credit Card Payment (3% Convenience Fee)

Direct Bank~In or Wire Transfer (Malaysian Ringgit)
Account Name: GANA BORNEO TOURS SDN BHD
Bank Name: HONG LEONG BANK
Swift Code: HLBBMYKL
Current Account No: 11100017064
Bank Address: HONG LEONG BANK
5th~6th Ground Floor,
Lorong Lintas Plaza,
Lintas Plaza,
88300 Kota Kinabalu,
Sabah, Malaysia.

Credit Card Payment (Charged in Malaysian Ringgit)
We accept the following credit cards:

• Visa Card / Master Card
• Please note that a surcharge may apply for credit card payments on these transactions.
• Payment via credit card /paypal or other electronic payment methods that require longer clearance period is not permittable for a confirmation of tours less than 2 week period

 

CANCELATION POLICY
The cancelation of booking by client, must do in written and below the cancelation policy will apply:

If you cancel between 30 days or more from date of your trip/course/experience, we will charge 50% the total package cost.
If you cancel within 5 ~ 29 days or less from the date of your trip/course/experience, we will charge 75% of the total package cost.
If you cancel within 4 ~ 7 days from the date of your trip/course/experience, we will charge 95% of the total package cost
If you fail to turn up for a trip (‘no show’) you will still be charged the full package cost. We will charge 100% of the total package cost
We will not refund in respect of any unused services (or part) included in a package.

Travel Insurance
Gana Borneo Tours Sdn Bhd recommends that have your own comprehensive travel insurance that covers personal accidents; damage and loss of property; any expenses incurred due to the delay or cancellation of transportation services; and medical expenses. Gana Borneo Tours Sdn Bhd cannot be held responsible or liable for the damage and any loss of personal property during any portion of the trip taken with us.